Hyatt Front Office Clerk in AMMAN, Jordan
What is your passion? Whether you are into tennis, shopping or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. Moreover, we are looking for more people like this to join our friendly and professional team. Now we are looking forFront Office Clerkto join our energetic, enthusiastic and passionate team atGrand Hyatt Amman Grand Hyatt Ammanenjoys a prime location in Amman.Grand Hyatt Ammanis only a 30-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description, with nine flexible function rooms. Over 340 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company. As forFront Office Clerk,you will be reporting directly toFront Office Managerand below are some of the key responsibilities:
Administration - Maintains the Daily Log Book. - Reports “Lost and Found” items. * * Customer Service - Delivers the brand promise and provides exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the hotel’s products, services, and policies. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately. - Maintains positive guest and colleague interactions with good working relationships. - Personally and frequently verifies that guests are receiving the best possible service during check-in and checkout. - Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Financial - Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. * * Operational - Meets and greets all guests and assists with registrations. - Ensures the strict control of room keys. - Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. - Prepares welcome cards and keys for arriving guests. - Ensures accurate knowledge of hotels and the tourism in the city / country. - Reports “Lost and Found” items. - Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. - Supports and embraces the spirit of “We work through Teams”. - Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. * * Other Duties - Attends and contributes to all training sessions and meetings as required. - Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International. - Reads the hotel's Associate Handbook and have an understanding of, and adhere to, the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. - Ensures high standards of personal presentation and grooming. - Responds to changes in the Front Office function as dictated by the industry, company and hotel. - Carries out any other reasonable duties and responsibilities as assigned. * * * * Core Skills * * · Produces Quality Work The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes · Achieves Results The ability to identify priorities, solve problems, produce desired results and be accountable for commitments · Promotes Teamwork and Collaboration The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives. · Communicates Effectively The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others. · Shows Initiative and Resourcefulness The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically · Focuses on Customers The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
_QUALIFICATIONS AND REQUIREMENTS_ · High level of passion, enthusiasm and drive for results · Charismatic leader who can inspire and motivate team · English Language. · Ambitious and eager to learn, grow and further develop own career · 0-1 year experience as Front Office clerk in 5 stars hotel is preferred. · Degree from a university is preferred.
In return, we will give you a competitive benefits package including salary, insurances and the opportunity to progress your career with Hyatt. You will have the chance to work with a great team of people. Most importantly, we will give you Room to be yourself.
Primary Location: JO-AM-Amman
Organization: Grand Hyatt Amman
Job Level: Full-time
Job: Front Office
Req ID: AMM000176
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.