Hyatt Reservations Advisor in AUSTIN, Texas
Miraval Austin (formally Travaasa Experiential Resort) sits nestled in 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis and just 30 minutes from downtown Austin. Our property is currently undergoing extensive renovations, and will soon include 117 guest rooms, conference facilities, a beautifully-appointed restaurant with an exhibition kitchen and outdoor patio, full-service spa with infinity edge pool, fitness center, horse stables and covered arena, farm, a challenge course, and many other facilities and amenities available to our guests at this all-inclusive resort.
During our time of growth and expansion, we are seeking ReservationsAdvisor to join our growing team. The Reservations Advisor is responsible for overseeing and assisting with all Reservations and Experience Planning processes. The purpose of this position is to complete daily reservations reports which are needed to ensure accuracy, follow up on pending guest requests, and generate revenue for in-house and upcoming guests.
As part of the Hyatt and Miraval family, we offer a complete benefits package, including Health, Dental, Vision, and Life Insurance; 401(k); ESPP, and complementary and discount Hyatt nights.
* Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment. * Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Visual One preferred). * Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents. * Previous experience in development and delivery of training information. * Exceptional time management, detail and organizational skills. * Must be a strong compassionate leader with a self-sacrificing personality. * Professional demeanor with exceptional verbal, written and electronic communication skills. * Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.
Primary Location: US-TX-Austin
Organization: Miraval Austin Resort and Spa
Pay Basis: Hourly
Job Level: Full-time
Req ID: AUS004315
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.