Hyatt GSO-Airport Representative in HO CHI MINH CITY, Vietnam
You will be responsible to provide an excellent and consistent level of service to your customers. The Airport Representative is responsible to assist with transportation in various areas of the hotel· Delivers the brand promise and provide exceptional guest service at all times. · Be familiar with the hotel’s products and services and policies. · Arranges transportation requirement for guests and other operation departments whenever needed. · Reviews all transfer arrangements for accuracy and updated arrival times · Prepares the page board prior to meeting the arriving guests. Guest name to be written accurately and legibly. · Provides accurate, timely and reliable information and direction to guests who seek assistance at the airport. · Constantly explores landmarks and points of interest (restaurants, sights, expeditions, etc) in the city so as to provide updated information to guests. · Coordinates with the driver for additional transportation requirement when instructed by the Concierge Manager. · Assists to hail taxi and answers guests’ inquiries · Contacts the hotel to advice on arriving guest information, vehicle number, luggage information and any other pertinent information that could be deemed useful to ensure an efficient check in. · Ensures effort is made to locate a no-show arrival whenever necessary. Provides information to the hotel on the outcome. · Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. · Attends training sessions and meetings as and when required. · Carries out any other reasonable duties and responsibilities as assigned.
* Ideally the candidate should have a degree or diploma in related major * At least 2 years of related experience * Good customer service, communications and interpersonal skills. * Good management skills. * Good English capacity
Primary Location: VN-65-Ho Chi Minh City
Organization: Park Hyatt Saigon
Job Level: Part-time
Req ID: HOC000345
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.