Hyatt Front Office Manager in KOTA KINABALU, Malaysia


At Hyatt, CARE is our purpose and we extend this to all our guests, shareholders and definitely our colleagues. Be a part of this wonderful organization and apply with Hyatt Regency Kinabalu and work with a caring team dedicated on providing efficient service and meaningful experiences.

An exceptional opportunity to join the leadership team of an award winning hotel, we are looking for a progressive, can do and ambitious, result orientated and detail driven Front Office Manager who will assist us in achieving our goals. In this role you will be a key player with the Leadership Team and will be at the heart of delivering our strategy, of building our business, and of investing and growing for the future.

Hyatt associates work in an environment that demands exceptional performance yet reap great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

* Degree or Diploma in Hospitality Management * Minimum 2 years’ leadership experience in Accounting and Finance * Good business acumen * Ability to provide good analytical insights especially to non-Finance colleagues * Must possess the following strengths: high energy, entrepreneurial spirit, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line * Clear concise written and verbal communications in English and Bahasa Malaysia * Must have excellent organizational, administrative and problem solving skills * Must be proficient in general computer knowledge * Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures * Proficient administration of the hotel's electronic reservation system * Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction * Compliance with hotel safety programs and procedures, including emergency and security systems * Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner * Ensures that new team members receive training in appropriate brand standards and in hotel procedures Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified

Primary Location: MY-12-Kota Kinabalu
Organization: Hyatt Regency Kinabalu
Job Level: Full-time
Job: Front Office
Req ID: KOT000114

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.