Hyatt Disabilities Jobs

Hyatt's Disability Commitment

As our worldwide presence continues to expand, so will our need to hire talented individuals to provide world-renowned authentic hospitality to our guests. Through global and national partnerships, we provide valuable skills training and hospitality scholarships to individuals who may otherwise not have had such opportunities. One such group is people with disabilities. We support hiring and provide special considerations for interviewing qualified applicants with disabilities. As part of that commitment, we strive to help people with disabilities develop a stronger sense of self-esteem and confidence while removing any barriers to unleash their potential in the world of hospitality. Another aspect of our commitment is in developing partnerships. Below are a handful of Hyatt's disability focused partnerships.

  • hands on education services
  • career opportunities for students with disabilities
  • voc central

Job Information

Hyatt Sunriver Resort Reservations Sales Agent in LA PINE, Oregon

Description:
The Reservations Sales Agent is expected to make, confirm, and cancel reservations in a pleasant, professional and efficient manner so as to create a positive guest impression and increase resort occupancy. S/he will monitor inventory, open and close room types and rate levels, and coordinate group bookings and monitor pick-up, in order to assure profitability of the resort. S/he will assist in maintaining the AAA Four Diamond Standards.

ESSENTIAL JOB FUNCTIONS:

  • Answers incoming guests call professionally
  • Books reservations for guests, ensuring accuracy in reservation
  • Responsible for reaching budgeted monthly targeted Average Daily Rate(ADR)
  • Obtains a low percentage of call abandonment on monthly basis
  • Cancels or changes reservations as requested
  • Maintains a strong understanding of Sunriver Resort and Central Oregon alike
  • Capitalizes on up-selling to maximize night stays and maximizing rates
  • Focuses on yield management strategies
  • Generates additional interest in all recreation/spa products and utilizes concierge/vacation planner to solicit business
  • Responsible for tracking calls that are “turn away”
  • Performs daily duties on the reservations report assignments
  • Provides general resort information for guests
  • Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
  • Resolves guest problems and is empowered to act in absence of manager
  • Makes decision on VIP status and communicates appropriately
  • Maintains strong communications with Front Desk, Concierge and Bell service
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

Qualifications:
EXPERIENCE& EDUCATION:

  • High school diploma or equivalent
  • Prior hospitality experience preferred
  • At least one year customer service experience required
  • Prior inbound calling experience preferred

JOB REQUIRMENTS:

  • Must be a United States citizen or possess a valid work permit
  • Must have excellent phone etiquette
  • Must be able to read, write and speak English
  • Must have strong computer skills
  • Must have strong working knowledge of Microsoft Office programs
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must be able to work in a fast paced environment
  • Must have excellent listening skills
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests

WORKING CONDITIONS:

  • Must be able to sit for long periods of time
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).

Primary Location: US-Oregon-Sunriver
Organization: Sunriver Resort
Pay Basis: Hourly
Job Level: Seasonal
Job: Reservations
Req ID: SUN000305

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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