Hyatt Guest Service Officer - Reservations in MUMBAI, India

Description:
* Operational * • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.. * • Reconfirms and guarantees reservations and operates systems in accordance with hotel standards of performance. * • Ensure that brand standards have been implemented * • Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented. * • Works in a supportive and flexible manner with other departments in line with our purpose. * • Support the hotels target for NPS and customer service. * • Ensure that the defined ISO standards are followed while on duty * • Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager with feedback where necessary. * • Ensures the Front Office Manager is kept informed of all developments within the department. * • Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests * • Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others. * • Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way. * • Adheres to pre-set availability and rate controls. * • Ensures a high level of product knowledge of the hotel and local area. * • Ensures a high level of Reservations is consistently maintained, whereby all details are accurately scanned and maintained. * • Processes all reservation requests by phone, mail or fax, and Reserve system, promptly and accurately to established standards. * • Ensures that the use of new technology and equipment is explored and implemented wherever appropriate. * • Responds to changes in the Front Office and Sales and Marketing function as dictated by the industry, company and hotel. * • Demonstrates detailed job knowledge, manual ability and technical expertise in his current role. * • Fully conversant with all aspects of the Reservation System i.e. Reserve and Property Management System for e.g. Opera. * • Checks daily arrivals and informs concerned personnel of any missing information. * • Ensures all no shows and late cancellations are monitored and accurately charged. * • Maintains stable performance under pressure and in stressful work situations. * • Ensures professional, high quality work standards are met. * • Adhere to the relevant task list for the current position

Qualifications:
Hotel Management degree is required Relevant experience

Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Front Office
Req ID: MUM000715

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